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What should I do if I forgot my passcode?
What should I do if I forgot my passcode?

This article addresses questions about how customers can reset their Stretch passcode if they have forgotten it.

Keith avatar
Written by Keith
Updated over a year ago

Navigate to the Login page and enter your email.

When asked to enter your passcode, click the “Forgot Passcode?” text.

Next, enter your email and click the red "Send a Reset Link" button.

You will receive an email titled "Passcode Reset." Click the red "Reset your passcode" button.

Follow the instructions to set a new passcode. You will receive an email confirming your passcode has been changed.

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