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Why am I not getting the text message to verify my phone?
Why am I not getting the text message to verify my phone?

This articles address reason why you might not be receiving the text message with a secret code needed to verify your phone number.

Keith avatar
Written by Keith
Updated over a year ago

Below are a few reasons why you might not receive a text message from Stretch to verify your phone.

  1. Make sure you are using a mobile phone. Landlines and VoIP are not accepted.

  2. Check that you don't have your phone in “Do Not Disturb” mode.

  3. Check that your phone is powered on and within cellphone coverage.

  4. Confirm that you're receiving text messages from other services or friends.

  5. We send text messages from a short code. Some pre-paid phones might block short codes. Check with your carrier and confirm your plan includes short code messaging.

  6. Check if you may have blocked any short codes from sending you an SMS.

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